How long does shipping take?
Processing time is 1-3 business days. Our fulfillment center doesn't ship on the weekends or major holidays.
Shipping speeds do not include processing time.
Standard Shipping (USA Territories, Hawaii, Alaska): Normally within 15-20 business days.
Ground Shipping*: Normally within 3-5 business days.
Expedited Shipping*: Guaranteed 2-3 business days.
*Ground shipping and expedited shipping options exclude Canada, Alaska, Hawaii, U.S. Territories, PO Boxes, and oversized packages.
Canada Standard Shipping: Normally within 9-15 business days. Please note that Canada orders are shipped every Friday so processing times can take up to 5 business days. Orders placed after 5 pm PST on Fridays will be fulfilled the following Friday.
Holiday Shipping: Please note the possibly of delayed transit times during peak holiday seasons. In these cases, please refer to your tracking number to stay up-to-date on your delivery.
Where do you ship?
We ship to all 50 states, PO Boxes, US Territories, Canada, and military addresses located in the US and Canada. We do not ship to any other international countries at this time. However, if you would like to make an international purchase, you can visit iHerb.com.
Do you offer free shipping?
Yes! We take care of the shipping cost for all orders greater than $35 (that’s pre-tax and pre-discounts). For orders less than $35, we offer a flat rate of $4.95. If you need your products quicker, we offer ground shipping for $6.95 and expedited shipping for $12.95.
How do returns work?
Every product is backed by our Proof Not Promises guarantee. You can try any product for 120 days and if for any reason you are unsatisfied, please contact us and we will make it right. We understand everyone's skin is unique so we will always work towards a solution with you.
If you need to return an item, InstaNatural will promptly secure your refund once your order has been returned. It can take up to 3-7 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends.