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Privacy Policy

Last Updated: May 1, 2020

InstaNatural LLC. (“we, us, or our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers whether online, in-person, or via social media, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, via our social media pages, at one of our events or when joining an email opt-in list on any other webpage.

Our products are available for sale on many e-commerce channels. We do collect personal information related to orders on the following e-commerce channels: InstaNatural.com, Amazon.com, Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, and Amazon.co.jp.

Unless otherwise indicated at the time that you provide your personal information, any personal information collected on any other e-commerce channels is not provided to us.

This Privacy Policy does not address any data collection by our retail partners. When you visit this site, our social media pages, or other promotional webpages created and maintained by InstaNatural, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site, or via our social media pages.

The types of personal information you may provide to us includes:
  • Contact information (such as name, postal address, email address, mobile or other phone number, and mobile service provider)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information (such as your payment card number, expiration date, delivery address and billing address)
  • Purchase history
  • Product preferences
  • Your physical characteristics and skincare concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
  • Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network)

How We Use The Information

We may use the information you provide to:
  • Send you promotional materials or other communications
  • Provide services to you
  • Process your payment card and/or gift card transactions
  • Create and manage your online account, including access to your online purchase history
  • Assist with product selection and replenishment 
  • Respond to your inquiries
  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
  • Operate and communicate with you about our social network pages or mobile applications
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies
We also may use the information in other ways for which we provide specific notice at the time of collection.

Information We Collect by Automated Means

When you visit this site, view or click on our online advertisements (including our advertisements on third party websites), or visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, when you visit our website, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data in order to offer you certain features or functionalities. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

Technologies We Use Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytics services on this site, or our social network pages, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site.

The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.

To learn more about web analytics services, and exercise your choice with respect to their collection of information on this site:

To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: http://www.google.com/intl/en/analytics/privacyoverview.html.

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about advertising networks and to opt out of interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, to tailor ads displayed to you on our site and elsewhere, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms of Service. We also may use the information in other ways for which specific notice is provided at the time of collection. 

Information We Share

We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here.

We may share your personal information with third party service providers who perform services on our behalf based on our instructions.

We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

The personal information shared by you helps us to make our services better for you in the following ways:

  • Fulfill your orders for products and services.
  • Notify you about new products, services, features, updates etc.
  • Provide you customer service such as questions, inquiries or any issues.
  • Providing personalized experience while using our services.
  • Delivering the type of offerings you are interested in.
  • Alerting you about upgrades, special offers, events, promotions etc.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us in the manner specified below.

Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from InstaNatural by clicking here.

Although you may opt out of InstaNatural marketing emails, operational emails will still be sent to you. Examples of these include, but are not limited to, a redemption confirmation email, a profile update email, or other communications that relate to your account.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your personal information by sending an email to privacy@instanatural.com.

Transfer of Personal Information

InstaNatural may transfer your personal information to recipients in other countries as a part of its business operations. These countries may not provide same legal data protection as the country from where you access InstaNatural website. By using our website or services, you infer consent to transfer and processing of personal information by InstaNatural.

Children’s Privacy

If you are under thirteen years of age, you may browse our site. However, you may not provide personal information to us. This site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

California Privacy Rights

Under the California “Shine The Light” law, California residents may opt-out of our disclosure of personally identifiable information to third parties for their direct marketing purposes. As detailed above, you may choose to opt-out of the sharing of your personally identifiable information with third parties for marketing purposes at any time by changing your cookie settings on your web browsers.  You can also email us at privacy@instanatural.com. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes. 

Under the California Consumer Protection Act of 2018 (“CCPA”), California consumers have certain rights regarding the collection and use of their personally identifiable information by InstaNatural.  Since the implementing regulations of the CCPA are not yet final and there remain differing interpretations of the law, we may from time-to-time update information in this and other notices regarding our data practices and California consumers’ rights, modify our methods for responding to California consumers’ requests, and/or supplement our response to California consumers’ requests, as we continue to develop our compliance program to reflect the evolution of the CCPA and our understanding of how it relates to our data practices.

California consumers have the right to request to know what personally identifiable information has been collected, used and disclosed about them within the past 12 months of the date of their verified request, and to access that information. California consumers may also request deletion of their personal information, though exceptions under the CCPA may allow InstaNatural to retain and use certain personally identifiable information notwithstanding their deletion request.

We will not discriminate against you for exercising your rights under the CCPA.  However, if you choose not to provide us with certain information, you may not be eligible to receive certain promotions and offers for our products and services (e.g., if you do not sign up for our newsletters or Program, you may not benefit from receiving notifications of discounts, free samples, gifts, or free shipping to customers that may be exclusively offered to our subscribers).

InstaNatural does not “sell” your personally identifiable information as defined under the CCPA.  It will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law.

If you are a California consumer, you may exercise any of your rights described in this section by contacting us via the methods listed under “HOW TO CONTACT US” below.

We will take reasonable steps to verify your identity before responding to a request, which may  require you to provide (a) three specific pieces of data we have on file for you (e.g., your name, email address and billing address) and (b) a statement that you “declare under penalty of perjury that you are the person about whom the Right to Know/Delete request has been made.”

You are also permitted to designate an authorized agent to submit certain requests on your behalf. For an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity according to the above method before processing the authorized agent’s request.

If we cannot successfully verify you according to the above methods, then we will not be able to comply with your request.

Nevada Privacy Rights

Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt-out of the sale of certain information that the website operator may collect about them. InstaNatural does not sell your personally identifiable information to third parties as defined in Nevada law, and will not do so without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us via the methods listed under “HOW TO CONTACT US” below.

GEOGRAPHIC RESTRICTIONS

We may limit the availability of our Sites to any person or geographic area at any time.  If you access our Sites from outside the United States, you do so at your own risk.

IF YOU ARE A USER ACCESSING OUR SITES FROM ANY OTHER COUNTRY WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE AND DISCLOSURE THAT DIFFER FROM THE LAWS OF THE UNITED STATES, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF OUR SITES, YOU ARE TRANSMITTING YOUR PERSONAL DATA TO THE UNITED STATES AND YOU CONSENT TO THAT TRANSMISSION. ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION MAY BE TRANSMITTED TO AND PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONALLY IDENTIFIABLE INFORMATION MAY BE LESS STRINGENT THAN IN YOUR COUNTRY.

SMS/MMS Text Message Marketing Program

If you choose, you can provide your mobile phone number to receive text message alerts from us to receive product and/or event information, tips or promotions (the “Program”). You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided.  We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors and service providers who assist us in the delivery of mobile messages.  Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient’s mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of the Program’s services, including liability for transmission delays or message failures. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, we may refuse you access to the Program and pursue any appropriate legal remedies.

You can opt out from further text marketing communications by texting STOP to the SMS number used by InstaNatural, or its third party service provider, to contact you.

California Civil Code Section 1798.83 permits users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.  To make such a request, please contact us via the methods listed under “HOW TO CONTACT US” below. 

Breach Notification

In the event that we determine that a data security incident rising to the level of a breach has occurred, we will notify you as set forth in relevant laws. 

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at privacy@instanatural.com or telephone at 1-800-290-6932.

You also may write to:
InstaNatural LLC
12001 Research Pkwy STE 244
Orlando, FL 32826

If we need, or are required, to contact you concerning any event that involves your personal information we may do so by telephone or email.