FAQ
-- About InstaNatural --
What is inside InstaNatural products?
We believe that nature offers the best options for safe and effective skincare. InstaNatural discovered a unique blend of ingredients of Rosemary Extract, Centella Extract, Hibiscus Extract, Hesperidin and Meadowfoam Seed Oil. The combination of these botanical ingredients creates a foundation of nourishment and health for all skin types, each of which could be incorporated into every skincare product.
Do you use parabens or sulfates in InstaNatural products?
We stand for NO parabens, sulfates, mineral oil, formaldehyde releasers, MCI/MI and synthetic dyes. Our product line was developed by focusing on using organic and natural ingredients in our formulations without the use of harmful parabens or questionable ingredients that just make sense to leave out.
Are InstaNatural products tested on animals?
At InstaNatural animal testing is an important subject to us and we are glad it is important to you too! We are Leaping Bunny Certified meaning we do not test our products or ingredients on animals at any stage in product development. Additionally, we work closely with suppliers and manufacturers to ensure they have the same values and principles as we do in regards to being 100% free of animal testing.
Who is InstaNatural?
InstaNatural is a leading online distributor of beauty and personal care products. We started as a small business in Florida with a vision to provide natural, effective skincare solutions. With the launch of our first product, 100% Organic Argan Oil, the response for more solutions from our customers has fueled us each day to continuously improve, expand, and re-imagine the skincare routine. For more information click here.
Where are your stores located?
We sell online, in Marlene's Market & Deli in WA, in oo35mm in New York City and in Lucky's Market in select Central Florida locations. Click here for our list of authorized retailers.
Where is InstaNatural headquartered and what are your hours of business?
InstaNatural LLC is located at 12001 Research Parkway, Orlando, FL 32826, USA and conducts business Monday through Friday from 9 a.m. – 5 p.m. EST.
How do I contact InstaNatural?
You can call our customer service department at 1-800-290-6932 or email cs@instaNatural.com, or use the online support on our website. This information is also found on the website at click here.
What products do you recommend for a particular skin type and concern?
To make it easier for our customers to purchase the right product for themselves, we have created product sections on our website for each major skin type and condition:
I am new to skincare, do you have any suggestions on getting started?
We have a variety of bundles and sample sizes for you to try out to help you on your way to healthier skin. The typical skincare regimen starts with:
- Cleanse the skin.
- Depending on your skin type, exfoliate the skin then pat dry about twice a week
- Apply a toner and allow to dry.
- Add a thin layer of serum to the skin and let it dry.
- Apply a moisturizer to your skin.
- During the day you may want to add a sunscreen.
Can I talk to someone regarding the best products for my individual skin problems?
Our team of trained customer care specialists are available to offer personalized consultations over the phone. This one-on-one meeting will allow us to discuss your unique skincare needs and determine an ideal routine to help you achieve your individual results. Our specialists are available Monday through Friday from 9 a.m. – 5 p.m. EST. To receive a complimentary consultation, call us at 1-800-290-6932, ext 0.
Do you have travel size products that I can bring on an airplane?
We are working on expanding our travel and sample size products to accompany our Youth Express Eye Gel Mini and trial size bundles, check out our website for product updates.
Which serum should I choose?
InstaNatural has a variety of serums to match individual skin concerns. You can call our customer service department for assistance at 1-800-290-6932, ext 0, Monday through Friday 9 a.m. – 5 p.m. EST., for check the serum web page to see which one best suits your needs.
Can I continue to use your products when I am pregnant or breastfeeding?
We recommend that you talk to your healthcare professional regarding any health concerns when using any personal care products.
-- Ordering Product --
Can I place an order to be shipped outside the USA?
InstaNatural ships to the US and Canada at this time. However, for residents outside of the US or Canada, our products are available internationally through iHerb, Yes Style, Beauty Bay, Lucky Vitamin and Coupang. For more information, please visit our Where To Buy page.
What types of payment methods do you accept?
At this time, InstaNatural takes Amazon Payments, Paypal, Visa, Mastercard, American Express, Discover and Apple Pay.
What guarantees do you offer on your products?
All our products are backed by InstaNatural’s 100% Satisfaction Guarantee. Try our products risk free for 120 days. In case you are not satisfied with any of our products, contact us. We will gladly refund your money within 120 days as we back all our products with our 100% Money Back Policy – no questions asked. To ensure you are receiving authentic products, make your product purchase through one of our listed retailers at click here. Unfortunately, we cannot apply our warranty to products purchased from an unauthorized retailer.
Do you offer any discounts or coupons?
You can save 15% on purchases when you sign up for our newsletter: we will send you exclusive coupons, deals and the latest news. We allow one coupon code per order.
Do you share my information once I sign up to become a VIP?
We value your privacy, and your information will NEVER be shared with third parties, click here to read our privacy policy.
Do you provide wholesale products for other business such as a salon or spa?
To become apply for a wholesale account, you must agree to our Terms & Conditions. Please read and review all the terms before submitting your application at click here.
Will I be charged sales tax?
Sales tax will apply for orders shipped to Alabama, Arizona, California, Colorado, Connecticut, District Of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Massachusetts, Minnesota, Nebraska, Nevada, New York, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
InstaNatural has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. InstaNatural’s program account number is SSU-R010286535.
-- SHIPPING AND RETURNS --
What is your return policy?
All our products are backed by InstaNatural’s 100% Satisfaction Guarantee. Try our products risk-free for 120 days. In case you are not satisfied with any of our products, contact us. We will gladly refund your money within 120 days as we back all our products with our 100% Money Back Policy - no questions asked.
If I need to return an item how long does it take to get a refund?
In the unlikely event that you need to return an item, InstaNatural will promptly secure your refund once your order has been returned. It can take up to 3-7 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends.
Do you offer free shipping?
InstaNatural is proud to offer free standard shipping for our customers with every purchase above $35 USD. The subtotal (before taxes) for the cart must be at least $35 to qualify for free shipping. For orders below $35, a flat rate of $5.95 will be applied for standard shipping. We ship to mailing addresses in the United States only at this time.
Once I place an order when can I expect delivery?
InstaNatural will send an email notification when your order has been shipped and allow for a standard transit time of 3 to 7 business days. For any orders being shipped to Hawaii or Alaska, please allow 15-20 business days for orders to be delivered. For any orders being shipped to Canada, please allow for 10-15 business days for orders to be delivered.
After placing an order can I change my shipping address?
If you have not received a shipping confirmation you may be able to change your shipping address. Please contact cs@instanatural.com to see if you order is still eligible to change - they will assist you with the change if it is.
After placing an order, can I change it?
There is no way to amend an order that has already been placed. Please contact cs@instanatural.com if you wish to make any changes to an order that has already been placed and we will review your options.
Who should I contact if my shipment has not arrived on time?
Check your InstaNatural shipping confirmation email for your tracking number and contact the shipping carrier.
